Remote IT Support That Keeps Your Business Secure and Moving
Managed IT, Microsoft 365, cybersecurity, and help desk support for small and midsize businesses across the United States, with compliance expertise in healthcare, legal, and finance.
| The rule asks | We run |
|---|---|
| HIPAA Security Rule 45 CFR §164.308(a)(1)(ii)(A)Conduct an accurate and thorough risk analysis. | A documented risk analysis, refreshed as your systems change. |
| FTC Safeguards Rule 16 CFR §314.4(c)(5)Require multi-factor authentication for anyone accessing information systems. | MFA enforced on Microsoft 365, remote access, and admin accounts. |
| ABA Model Rule 1.6(c) Confidentiality of informationMake reasonable efforts to prevent unauthorized access to client information. | Encryption, access controls, and monitoring, written down. |
| HIPAA Security Rule 45 CFR §164.308(a)(7)Maintain a contingency plan for data backup and recovery. | Encrypted offsite backups with restore tests you can point to. |
How Remote Support Works
A responsive IT partner, wherever your team works.
We begin with a conversation about your people, systems, and priorities. After an assessment, you receive a written scope and price for approval. We then onboard your environment and provide remote support, security, and ongoing management.
We serve businesses across the United States. If your needs involve physical equipment or on-site work, we will discuss the options and responsibilities as part of your scope.
Talk With Us About Your NeedsSigns You Are Ready for a Real IT Partner
IT should be something you rarely have to think about.
- Problems wait on the one person who knows how everything is set up
- Your insurer, a client, or a regulator is asking security questions you cannot answer with confidence
- You are not sure your backups would actually restore
- New hires wait days for working accounts, and former staff still have access
- Email trouble, suspicious logins, and phishing messages are becoming routine
- You are paying for software and licenses that nobody tracks
IT That Fits How Your Business Actually Works
Whether you run an office of ten or a practice with sensitive client data, you get the same disciplined approach: a standard security baseline, documented changes, and support you can reach.
Small and Mid-Sized Business
Managed IT, Microsoft 365, security, backup, and Help Desk for growing businesses that have outgrown ad hoc support or want to co-manage with an internal IT person.
Small business ITHealthcare
Safeguards, risk analysis, and documentation for practices, billing companies, and business associates, with a focus on practical security and documentation.
HIPAA IT supportLegal
Security that protects client confidences and answers the outside-counsel guidelines, insurance applications, and questionnaires clients send.
Law firm IT supportFinance
CPAs, tax preparers, mortgage brokers, and advisors who need a written information security program that is actually run.
GLBA Safeguards IT supportGovernment Contractors
Defense contractors and subcontractors who need to protect federal contract information and CUI, and show it to their primes.
Contractor readinessCompliance We Support
One partner for the frameworks your regulators, clients, and insurers ask about. See all frameworks
- HIPAA Security Rule
- FTC Safeguards Rule (GLBA)
- ABA Model Rules and client confidentiality
- NIST SP 800-171 and DFARS
- CMMC Level 1 and 2 readiness
- SEC Regulation S-P and FINRA
- PCI DSS
- SOC 2 readiness
- NIST CSF and CIS Controls
- IRS Pub 4557 and WISP
- Cyber insurance requirements
- Customer security questionnaires
What We Manage
A complete managed IT service, with security and documentation built in rather than sold as add-ons.
- Managed IT ServicesDevices, patching, onboarding, vendor management, and lifecycle planning.
- Microsoft 365 Management and SecurityTenant hardening, MFA, device management, and data loss prevention.
- CybersecurityEndpoint detection, vulnerability management, training, and incident response planning.
- Backup and Disaster RecoveryEncrypted, tested backups and a recovery plan you can actually execute.
- Help DeskRemote support for your staff, 7 a.m. to 7 p.m. MST, Monday through Friday, plus 24/7 emergency support.
- Compliance ConsultingRisk assessments, policies, training records, and audit preparation.
Why Businesses Choose NovaCore
Security That Satisfies Insurers and Clients
Cyber insurance applications and customer security questionnaires keep getting stricter. Our baseline is built to answer them honestly.
Standardized and Documented
Every environment follows the same hardened baseline, and every change is recorded. That makes support faster and audits easier.
Expert-Led
NovaCore is led by Matt Kammeraad, an IT professional with more than 15 years of experience.
Support Wherever Your Team Works
Modern, secure tooling lets us help the moment you call, whether your team is in one office, working from home, or spread across the country.
How We Get You from Where You Are to Well-Managed
Assess
We inventory your systems and data and review risks against the standards that apply to you.
Plan
You get a prioritized plan with the high-risk gaps first and a clear scope and price.
Stabilize
We fix the gaps, move you onto managed tooling, and document the setup as we go.
Maintain
Ongoing management, monitoring, support, and an annual review so nothing drifts.
Common Questions
What does getting started look like?
It starts with a short conversation and an assessment of your environment. You then receive a written scope and price, and we move through four steps: assess, plan, stabilize, and maintain. Nothing begins until you approve the plan.
Will hiring NovaCore make us HIPAA compliant (or FTC or ABA compliant)?
No provider can make you compliant by itself, and anyone who promises that is overselling. Compliance is an ongoing program that your organization owns. We build and run the technical safeguards, document them, and support your compliance program so that you can show your work.
Which states do you serve?
We serve clients in all 50 states. Federal rules such as HIPAA and the FTC Safeguards Rule apply nationwide, and we note state-specific requirements such as state bar rules and state breach laws during onboarding.
What hours is support available?
Help Desk and consulting run 7 a.m. to 7 p.m. MST, Monday through Friday, and we are available 24/7 for emergencies. Arizona stays on Mountain Standard Time all year, so our regular hours shift by an hour relative to clients on the East and West Coasts when daylight saving time changes.
Do you only work with regulated businesses?
No. Most of what we do, including managed IT, Microsoft 365, security, backup, and support, is useful for any business. Healthcare, legal, and financial practices are where our compliance expertise goes deepest, and clients in any industry benefit from that same discipline.
Talk Through Your Compliance and IT Needs
Tell us about your practice. We will reply with an honest read on where you stand and what to fix first. Support hours are 7 a.m. to 7 p.m. MST, Monday through Friday, and we are available 24/7 for emergencies.